Refund policy

Returns & Exchanges

At Huevistas, we believe that bringing art into your home should be inspiring, seamless, and worry-free. Our return and exchange policy is designed with clarity and simplicity, so you can collect with confidence.

Our Artwork Quality Promise

Every Huevistas piece is a unique, hand-painted oil painting on canvas, custom-made exclusively to your specifications. Subtle variations are part of the authenticity that makes each work unique.

While all our artists follow the same reference, due to the nature of hand-painted artwork, slight differences in brushwork, color blending, and personal interpretation can sometimes occur. That being said, we are fully committed to making sure your piece matches your expectations, and our artist will adjust the painting accordingly based on your feedback during the review stage. If the artwork you receive does not match the painting preview we mutually confirmed prior to shipment, you are entitled to a full refund.

Shipping Damage Protection

In the rare case your painting arrives damaged, we will arrange a complimentary replacement or provide a full refund.

Please share photos of the damage and packaging with our team so we can assist promptly.

Custom Artwork Policy

Each artwork at Huevistas is made exclusively for you based on your selected colors and dimensions. Because these customized pieces cannot be directly resold, we appreciate your understanding of our order adjustment terms:

  • Cancellations Before Shipping: Requests to cancel your custom order after our artists have already begun preparing materials and drafting the painting are subject to a fixed $100 material fee, which will be deducted from your refund.

  • Returns After Delivery: If you are not fully satisfied with your painting after delivery, we do not charge any restocking fees. You are fully eligible for a full refund of the product purchase price, subject to the return conditions outlined below.

30-Day Return Guarantee

You may request a return within 30 days of delivery, for any reason if you are not satisfied with the final product. If you receive an item with a quality issue, incorrect specifications, or transit damage, please contact us promptly at support@huevistas.com for assistance. Once the issue is confirmed, we will arrange a premium replacement or issue a full refund immediately.

Important Return Conditions

  • Return Requests: All return requests must be formally submitted via email to support@huevistas.com within 30 days of delivery.

  • Required Details: Please include your exact Order Number, the explicit reason for the return, and clear photographs showing the condition of the artwork and its packaging.

  • Return Address Instructions: To initiate a return, you must contact our support team first to receive formal approval. Please do not ship the artwork back to the original address on your shipping package or our contact page. Once your request is verified, our team will directly provide you with the authorized return warehouse address. Items sent back without prior contact will not be accepted.

  • Timeframe & Condition: Once approved, you have 14 days to return the artwork. The artwork must be in its original condition and securely packaged, ideally in its original box.

Changed Your Mind?

We understand a piece may not always suit your space, style, or scale, or you might simply not be satisfied with the result in your room. You may still return your custom artwork within 30 days of delivery, with the return shipping costs covered entirely by you. Once the painting is received back at our designated facility in its original condition, a full refund will be promptly issued back to your original payment method within 14 business days.

Tip: Please package the artwork with care to ensure safe transit back to us.

Customer Support & Policy Inquiries: 

Email: support@huevistas.com

Phone: +1 914-432-9916

Address: 928 G ST, SACRAMENTO, CALIFORNIA, 95814, UNITED STATES

Support Hours:
United States Time: Monday – Friday, 9:00 AM – 5:00 PM (PDT, UTC-7)