Frequently Asked Questions (FAQ)

Orders & Shipping

  • How long before my order ships?
    Most orders are processed within 3–5 business days. Some hand‑finished pieces may require an extra 2–3 days.

  • When will I receive my package?
    Standard delivery takes 5–10 business days after processing. Express options arrive in 2–4 business days.

  • How much does shipping cost?
    Shipping is calculated at checkout based on your location. Free standard shipping promotions may be available—check our site for current offers.

  • Can I track my order?
    Yes, a tracking number will be emailed once your package ships.

  • Do you ship outside the United States?
    Currently we only ship within the United States.

Payments

  • What payment methods are accepted?
    We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

  • Is my payment information safe?
    Absolutely. Our site uses SSL encryption and all transactions are processed through secure, PCI‑compliant gateways.

Returns & Refunds

  • What is your return policy?
    Most items can be returned within 30 days in original condition and packaging. Custom or final sale items are non‑returnable.

  • How do I start a return?
    Email support@huevistas.com with your order number, and we’ll guide you through the process.

  • When will I see my refund?
    Refunds are processed within 10 business days after we receive and inspect the return.

  • Can I exchange an item?
    We only replace items that are damaged or defective. If you’d like a different piece, please return the original and place a new order.

Order Issues

  • What if my order arrives damaged?
    Contact us within 48 hours with photos of the damage and packaging. We’ll send a replacement or refund immediately.

  • Can I modify or cancel my order?
    Changes or cancellations are only possible within a few hours of placing the order. Please contact us as soon as possible.

Contact & Support

  • How can I reach Huevistas?
    Email support@huevistas.com or call +1 (914) 432-9916.
    Address: 928 G ST, SACRAMENTO, CA, 95814, USA

  • What are your support hours?
    Monday – Friday, 9:00 AM – 5:00 PM (EST). We typically respond within one business day.